Our Mission

Navigates Group’s mission is to help customers sustain and growth their wealth.

Navigates General Insurance is dedicated to providing insurance products that provide quality protection with value pricing.

We wish to establish a successful partnership with our clients, our staff members, and our insurance companies, that respect the interests and goals of each party.

Success will be measured by our clients choosing us because of their belief in our ability to meet or exceed their expectations of price, service, and expertise.

Our Vision

Assets Management tailored for each customer.

Our Values

Purpose – we have an impact, are accountable and work as a team.

People – we trust and respect others, and have a balanced approach to work.

Professionalism – we are recognised for our independence and integrity and the value we deliver.

Our Commitment

Navigates General Insurance is an insurance broker based on:

We are committed to ongoing training and education of its personnel. Utilising Institutions such as The Australian and New Zealand Institute of Insurance and Finance (ANZIIF), Community Broker Network and Steadfast.

The above ensures Navigates General Insurance personnel develop and maintain exceptional insurance knowledge to ensure clients are provided with sound advice.

WHAT SETS NAVIGATES GENERAL INSURANCE BROKERS APART?

OUR EXPERIENCE

The above ensures Navigates General Insurance personnel develop and maintain exceptional insurance knowledge to ensure clients are provided with sound advice.

OUR INSURERS

We only use APRA approved insurers. These will be a combination of Direct Insurers, Underwriting Agencies and Lloyd’s Syndicates. Security to our clients and claims service is paramount.

OUR CLAIMS SERVICES

As part of our service plan, we will also assist you to manage any claims you may need to make. We will advise your insurers of any claims, advise what documents you need to provide to your insurers and regularly track the claims process. Well run claims are well run insurance.

PROACTIVELY WORKING TOGETHER

We pride ourselves on providing relevant and proactive assistance to our clients – recognising insurance issues that affect your business we can provide you with our services and assuring you of benefits

THE SERVICE PLAN AND OUR PROCESSES

Our service plan is built around the quality of our people. We always proactively provide sound advice and responsiveness to all our client’s needs. Our systems are updated regularly and help us to provide you with the best possible insurance outcome we can achieve. We are always contactable.