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    Our client service expectation promise to you. Through our experience our consultants would typically aim to call customers within a 24 hr period (providing lead created on a weekday). Dependent on when the lead is created however, if in the morning the client will be attempted two times over an approximate 8hr timeframe.

    With the process involving a second call on the subsequent day, and third call on the following up to a maximum of 4 attempts if unanswered. If you do not receive this level of service, please contact Theresa Moore on 0420 995 780 or email us at complaints@navigates.com.au and we will escalate the matter so you be service to our high expectation level.